On March 11th I received an email with my tracking number for my NAS kit. The company ships out of southern California, and I am in northern California. I knew I wouldn't have to wait long so by the 14th I checked my mailbox. Nothing. No worries, I'll check the tracking number. My package information had not been updated since the 11th. Okay, I'm a little miffed but can wait, and I do, until the 18th. Nothing in the mail, and my tracking information hasn't been updated. I reached out to NAS on their Facebook page and got an immediate response saying sorry. The company said they did send my kit, would send a replacement kit and could keep both if two arrived, and that they would check into the matter. I was happy with this and still watched the mail. Again...nothing. I waited until the 25th to contact NAS on their website. Since I had not received the first kit or the replacement kit by this date. I'm pretty mad at this point and write a pretty intense letter stating how mad I was, and that after ten business days, that I had not received my kit after being promised that a replacement kit was being sent. I demanded my money be refunded since I never received their product and that my subscription be cancelled immediately. A few hours later I received an email apologizing again (falling on deaf ears at this point) with a new tracking number of the third kit they were sending me and that they were refunding me my money for all the trouble. This time the kit was actually on its way and made it to my home two days later. (I'll go into how much I was disappointed with the kit next) However, my credit card had never been credited the refund and I had not been sent a confirmation email of my subscription being canceled. Another email to NAS was sent on the 29th simply requesting the refund they offered and to confirm my cancellation. Finally after this last email everything was settled, refund, and canceled. Nail Art Society offered to send me a free kit for April free of charge for all the troubles and lack of follow through on their part. We'll see if that kit shows up or not.
Two Nail Fraud kits, fimo roses, caviar beads, kiwi fimo, purple beads and lots of orange flower plastic-y cutouts.
The 3D flowers are super cute but so thick, that I find them to be unusable for nail art. The gold caviar beads are very blah, and are a color I couldn't really see myself using. I think the kiwis are super cute, but there are only twelve pieces. The purple half dome beads are pretty and are the only part of the kit I truly liked and thought I would use. The orange flowers are nice, usable and the quantity is good. The two Nail Fraud kits are neat but so close in color and pattern that I feel like there is no real variety. A HUGE issue with one of the Nail Fraud kits. It had been opened and was missing the clear plastic wrapper that was suppose to contain the cuticle stick and emery board. This kit only had the emery board.
On the NAS website it says, that each kit will include a "step by step How-To instructional card to complete a curated Nail Art Look" for that month. This card only had pictures pulled from the web and no how-to's for their so -called"curated" look of the month.
Overall I have nothing good to say about my experience with Nail Art Society. Some of you may say I was a little hard on this company, but if you are going to offer a program to the public, and charge people money, you need to do what you promise. I also encourage people to read all the feedback on Nail Art Society's Facebook page. In addition to my experience with this company, this kit felt cheap to me. For the same amount of money I felt I could easily buy more than this kit offered on eBay. In addition this company has huge shoes to fill when comparing it to Julep's Maven program. And it fell short, so so short. Yes the Nail Fraud kits are more than $9.95 each, but they aren't nail art, and that's my biggest over all issue.